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Customer Care

Shipping Policy

How Fitora confirms, prepares, and delivers your order. Final availability, timing, and delivery charges are confirmed with you before payment.

Last updated: 22 July 2026

Order confirmation

Checkout first saves your order and reserves the available stock, then opens a pre-filled WhatsApp message. The order remains pending until our team confirms the delivery location, payment, and expected timing with you.

Dispatch and delivery

We pack confirmed orders with care and share the expected dispatch or delivery window during confirmation. Timing can vary by destination, weekends, public holidays, courier conditions, and product availability.

Delivery charges

Any delivery charge shown at checkout is an estimate. The final charge, if applicable, is confirmed on WhatsApp before you complete payment.

Receiving your order

Please provide a complete address and reachable phone number. Inspect the parcel when it arrives and contact us promptly if it is damaged, opened, or different from the confirmed order.